Remanence Watches
Frequently asked questions
Everything you need to know before acquiring your next vintage piece.
Authenticity & condition
Are your watches authentic?
Every watch is carefully inspected before being listed. We guarantee the authenticity of each piece offered in our shop. If you have any doubt, we are happy to provide additional detailed photographs on request.
What condition are the watches in?
Each watch comes with an honest description of its cosmetic and mechanical condition. Every piece is tested for 48 hours before shipping to confirm it is working properly. The condition is detailed on each product page, including any signs of wear on the case, dial and bracelet.
Are the watches water resistant?
Our watches are vintage collector's pieces. Water resistance is only guaranteed when it is explicitly stated on the product page. We advise against exposing your watch to water, even if its original specifications indicated otherwise, as gaskets dry out over the decades.
Orders & payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), Bancontact, PayPal and bank transfers. All payments are securely processed through Shopify Payments and Stripe.
Can I reserve a watch before buying?
A piece can be reserved with a non-refundable deposit. Contact us directly by email or via Instagram to arrange the details.
Shipping & returns
Do you ship outside Belgium?
Yes, we ship throughout Europe and internationally. Delivery times vary by destination. Every parcel is carefully packed and tracked. Shipping costs are calculated automatically at checkout.
Is my watch insured during transit?
Yes, every shipment is insured for its full value. If anything goes wrong during delivery, contact us immediately with photographs and we will handle the process with the carrier.
What is your return policy?
In accordance with European law, you have 14 days after receipt to return your purchase. The watch must be returned in its original condition. Return shipping costs are the buyer's responsibility, except in the case of an error on our part.
Warranty
Are your watches under warranty?
All our watches come with a 3-month warranty covering the movement from the date of purchase. This warranty does not cover water damage, accidental impact, battery replacement or normal wear of the bracelet, crystal or dial.